According to Tony, who worked with Apple as a Family Room Specialist for five years, one customer tried to convince him that liquid damage was some alien fluid, from when he was abducted by aliens. That said, it's pretty clear when people are lying. "It is always worth looking up issues like this ahead of time," Lucas said.
HOW TO GET APPLE CARE FOR A NEW IPHONE CRACKED
If they walked in with a cracked screen and said, "I dropped my phone and it's cracked," then they'd have no luck getting a replacement, but if they were to say, "I know this film is a defect," then Apple would replace even a broken phone because of a known issue. Now that's a problem that users could get a replacement for. "The iPhone 6 had an issue where the camera had a film that would slowly slide over the lens," he explained. All it takes is a little bit of research and knowing the right way to ask.
HOW TO GET APPLE CARE FOR A NEW IPHONE FREE
Lucas also talked about a loophole that allow people to get a free replacement iPhone from Apple.
The replacement is $199," instead of saying "no, you'll have to get a replacement."
According to one of the sources, Lucas, the employees would have to find workarounds, so they would have to say something like, "Yes, I absolutely can help you and I'd love to. One interesting thing - and you might have noticed this - the article (which has inputs from three Apple Store veterans with about five years of work experience each) reveals that the Apple Store employees are not allowed to say "no", directly. Like any business though, things are a little different behind the scenes, and if you're ever wondered what life is like for the people working in these jobs, then you're in for some fun.Ī recent article by Thrillist parts the curtain and gives people a look backstage. In India, the official Apple stores aren't here yet, but the affiliates work hard to maintain the same levels of customer satisfaction. The same is true for the in-store experience in Apple Stores around the world. Whether you're an iPhone user or not, you've probably heard about how good Apple's customer care is when compared to other brands.
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